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Shipping 

* Orders placed before 12 PM Eastern Time usually ship the same business day.
* Please allow one additional business day for order processing when calculating expected delivery dates.

Super Saver Shipping:   Orders are shipped via Ground service. Average delivery times are 2-5 business days. Once your order is shipped, you will be emailed a shipping confirmation. *PO Box orders must choose Priority Mail

Priority Mail:   Orders are shipped via US Priority Mail and delivered within 3-6 business days of when you place your order (military addresses may take longer).  Upon shipment of your order, you will be emailed a shipment confirmation and a delivery confirmation number so you can confirm that your order has shipped.

UPS Shipping Options:   UPS Ground, 3 Day, 2nd Day Air and Next Day Air are available as shipping options within the 48 contiguous United States.  You will be charged based on the weight of your order as calculated using the UPS shipping rate table.  This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount.  Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order.

International Orders:  Orders are shipped via Deutsche Post Global Priority Packet Service.  You will be charged based on the weight of your order as calculated using the Deutsche Post shipping rates.  This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount.  Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.  Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below).

Other Ordering Policies:

Payment Options:
Credit Cards: Visa, MasterCard, American Express, Discover.
Money Orders: Must be drawn in US funds.
Checks drawn in US Funds: In order to maintain our low prices, it's necessary for us to wait for checks to clear deposit before shipment, so please allow an extra 7 days. We apologize for any inconvenience this may cause.
COD Orders: We do NOT accept COD orders.

Damaged Shipments:

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.

Return Policy:

Please call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns.  Product returns cannot be accepted after 30 days.

Back Orders:

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.

International Shipping Restrictions:

1. We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
   
2. Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 15% restocking fee will be applied to orders returned by customs as "illegal to import."
   
3. We are unable to issue a refund for any reason unless all products are returned to us in their original condition. If the package is returned to us, the customer is responsible for any shipping charges. A 15% restocking fee will be applied to orders returned as "unclaimed."
   
4. The customer pays actual shipping charges based on the weight of the package.   Shipping charges alone are frequently 50% to 100% of the total cost of the products.  Your shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount.
   
5. Prepayment is required. Payment must be by credit card, US money order, or personal check drawn on US bank.
   
6. The customer is responsible for any duties or taxes that may apply.

Please see additional International Shipping Policies here.

Please Note: All prices quoted within our site are in US funds.

When Will I Receive My Order?

For an example, let's say that you ordered on Monday at 9:00am Eastern Time and you selected UPS 3 Day Select for shipping. Your order will be shipped on the same day (Monday), because it was order before 12:00pm Eastern Time. It will then take 3 business days after it shipped to arrive. The three business days would be, Tuesday (1), Wednesday (2) and arrive on Thursday (3). You should receive an email on the evening your order ships, with your tracking information. Please email us if your tracking information is not received.

If you have any questions about shipping rates or need your tracking number please email us at service@probodysupplements.com.